Declaration of warranty
The guarantor of this warranty is Briefkasten Manufaktur Lippe GmbH, Werler Straße 60, 32105 Bad Salzuflen, Germany, hereinafter referred to as the manufacturer.
The territorial scope of this warranty is the Federal Republic of Germany.
In the event of defects, the consumer has statutory rights. The use of the legal rights of the consumer in case of defects is free of charge. This warranty does not restrict these rights.
This warranty applies to mailboxes, mailbox systems, doorbells, house numbers, outdoor lights, waste systems and bicycle parking systems of the brand Briefkasten Manufaktur Lippe, which were purchased from the manufacturer on its website www.briefkasten-manufaktur.de.
1. Five-year warranty regarding freedom from defects in material and workmanship
The Manufacturer warrants to the end customer (hereinafter referred to as the "Customer"), subject to the following provisions, that the product delivered to the Customer in Germany will be free from defects in material or workmanship for a period of five years from the date of delivery to the Customer. In the event of defects in material or workmanship, the manufacturer shall, at its own discretion and at its own expense, remedy such defects by repair or delivery of new or reconditioned parts. Replaced parts become the property of the manufacturer.
2. Ten-year warranty against rust-through of the product
In addition, the manufacturer grants the end customer a warranty against rust-through of the product for a period of ten years from the date of handover to the customer in accordance with the following provisions. In the event of a warranty claim, the manufacturer shall, at its own discretion, remedy the defect at its own expense by repair or delivery of new or reconditioned parts. Replaced parts become the property of the manufacturer.
3. Exclusion of the warranty
Claims under this warranty are only valid if
- the product does not show any damage or signs of wear caused by use deviating from the normal purpose and specifications of the manufacturer,
- the product does not have any features that indicate repairs or other interventions by workshops not authorized by the manufacturer,
- only accessories authorized by the manufacturer have been installed in the product
Claims under this warranty do not exist
- in the case of corrosion damage caused by rust film,
- in case of damage to aluminum parts caused by direct contact with gypsum, lime, cement, etc,
- in case of damage caused by mechanical influences (especially vandalism),
- insofar as the care and use instructions provided by the manufacturer have not been observed or installations on or with the product have been carried out incorrectly.
- for built-in products of other manufacturers (e.g. for integrated video systems, radio bells, etc.).
- for parts subject to wear and tear, e.g. illuminants
4. Claiming the warranty
In case of warranty claim, please contact us by e-mail (info@bml-gmbh.com) or by mail to the above address. Please inform us about the invoice or order number as well as a description together with a picture of the defect.
In the case of a warranty claim, we will send you a return label for a product that can be shipped as a package, which you can use to send the product to us. If the product cannot be shipped by parcel, we will arrange a pick-up by a forwarding agency in consultation with you.
The shipment of the repaired product or the delivery of new or refurbished parts to you will be at our expense.
Further claims of the customer are not covered by this warranty.